FAQ

By scheduling an appointment at L Salon & Color Group, guests agree to our Cancellation Policy.

1. A valid credit card is required to schedule an appointment online.
2. Guests who cancel within 24-hours of the appointment start time or no-show scheduled appointment will be charged 50% of the scheduled service(s) total as a cancellation fee.
3. The cancellation fee will be processed to the credit card on file.
4. The fee is not redeemable for services or products and is non-refundable.

We do not wish to charge guests who do not come in to see us! To avoid this fee, please cancel prior to the 24-hour window before your appointment begins.

Team members’ individual prices are based on level of experience, technical skills, and personal performance.

If you love your hair, tell your friends! 

Earn $30 towards your next visit with us once your referral comes to see us.

A partial highlight can really mean anything besides a full highlight. The terminology we use would either fall under face frame highlight or custom highlight.

A face frame highlight is just a few highlights to brighten up right around your face or hairline.

A custom highlight is more of a “half” head or the crown area of your head.

New Growth Appointments start at $95.00 and include hair color applied only at the roots. 

This is helpful for guests who need root coverage around every 4-6 weeks.

Wella Professionals is a global leader in professional hair color, known as the #1 salon color brand in the world. 

With over 140 years of innovation and expertise, Wella has built a trusted reputation among the beauty professionals and we are proud to partner with them for all of our hair color needs.

Wella Color provides our clients with reliable and stunning outcomes for every visit.

No. It is illegal to price services based on gender. An excellent men’s cut takes more skill and often more time than cutting long layers.

We offer $15 bang trims between haircuts for short cuts as well as fringe.

Bang trims are limited to the neckline of the fringe line and one-time between full service haircut appointments.

Bang trims take about 15 minutes in salon!

This is a haircut.

We offer extension services to create volume and length.

There are many application options and your service provider will help determine what is best for you!

A consultation and deposit are required for extension services.

We specialize in wefts, tape-ins, K-tip, and I-tip extensions.

We use Keratin complex and Pura Luxe smoothing treatments.

Enjoy up to 5 months of smooth, shiny, manageable hair with award-winning signature Natural Keratin Smoothing Treatment for sleek strands.

This is for clients looking for smooth, shiny, more manageable hair with the maximum longevity. 

Pura Luxe is a natural, formaldehyde and sulfate-free formulation, that will reduce/eliminate frizz, and/or deliver straighter, smoother, stronger, shinier worry-free hair.

We provide complimentary consultations for all services.

If this is your first visit with us, we require consultations for extensions, perms, and smoothing treatments.

If you are new to L Salon & Color Group and unsure about who you would like to see or what you would like to do, please take advantage of this service. We want you to find your perfect match.

With up to 30 unique combinations, NEW Fusio Dose in-salon treatments instantly transform your hair.

Composed of two parts, a Fusio Dose treatment starts with a personalized diagnosis from a trained Kerastase stylist. Your stylist will work with you to understand your main hair concerns and ultimate hair goals.

Starting with Concentre, these highly concentrated vials address your main hair concern. A concentre is then mixed with a booster, packed with powerful skincare actives based on your hair goals.

• 95% less breakage
• 70% more shine
• 24-hour anti-frizz protection

A Milbon in-salon treatment is a professional, deep-conditioning service designed to deeply nourish, repair, and restore hair to its healthiest state with results that can last up to 5 weeks when paired with home care.

It uses advanced technology to target specific hair concerns like dryness, damage, and frizz, offering customized solutions for various hair types.

The treatment can improve hair texture, leaving it silky smooth, soft, and full of life. You will see immediate gorgeous results!

We do in-salon appointments for events and weddings.

For wedding please call to schedule a consultation or trial in-salon.

For same-day special events please schedule a blow-dry and curl or updo appointment online!

We also offer makeup services for weddings and special events.

We carry Kerastase, Milbon, & K18 for at home care. Density, length, and color is managed by your professionals during in-salon services. Your service provider will let you know the best products to support your at-home hair care routine.

We are all commission-based employees!

Our assistant program averages two years in length and requires intensive training in either cut, color, or both.

Email jessica@lsalon.com for inquiry!

Our assistant team members work on hair color models every Tuesday and Wednesday mornings and haircut models every Thursday and Friday mornings.

If you would like to be a model for a trainee, please contact the salon to schedule an appointment,

Please note there is a service charge for models. Please ask the receptionist for pricing.

Cash and checks are accepted in the salon. We also accept all major debit/credit cards. There will be a $3 convenience charge for all credit cards charges.

No. Gratuity can only be accepted in cash, check, or if your stylist has Venmo or Zelle available.

Street/meter parking is available. You an pay the meters by cash or card. Before you leave your car, please note your license plate number. The meter machine will ask you for this information.

We do not advice parking in any privately marked parking lots at the risk of getting towed. If you can’t find street parking, there are several parking garages nearby.

Did you buy a product that didn’t work out? No problem.

Bring it in with your receipt and we’ll process your return for store credit. We’re also more than happy to assist you with an exchange. We can even help you pick out a new product.

Must be within 30 days of purchase.

We want our clients to feel beautiful when they step out of our salon. While we can’t refund you for the service, if you’re unhappy with the result, we’re happy to set up a time within two weeks to get the service redone by your original stylist or we can recommend a different stylist for you.

As much as we understand needing to cancel something, we can’t offer a refund for hair extensions once we’ve ordered them.

Whether your kid wants some subtle sun-kissed highlights or all the colors of the rainbow, we need you to sign a waiver and hang out during the consultation.